Booking Terms & Conditions
These Booking Terms & Conditions apply to bookings made directly with The Powerscourt Arms Hotel, including bookings made through our website, by phone, by email or directly with the hotel.
By making a booking, you agree to these Terms & Conditions on behalf of yourself and all guests included in the booking.
1. Hotel details
The Powerscourt Arms Hotel
Address: Main Street, Enniskerry, Wicklow
Email: info@powerscourtarmshotel.com
For the purposes of these Terms & Conditions, “we”, “us” and “our” refer to The Powerscourt Arms Hotel. “You” and “guest” refer to the person making the booking and all guests included in the booking.
2. Booking confirmation
A booking is only confirmed once you receive a booking confirmation from us or from our booking system, Mews.
It is your responsibility to check that all details on your booking confirmation are correct, including your name, dates of stay, room type, number of guests, rate, cancellation terms and any special requests.
Please contact us as soon as possible if any details are incorrect.
3. Rates and payment
Room rates are quoted in euro and include VAT, unless otherwise stated.
Most bookings at The Powerscourt Arms Hotel are prepaid at the time of booking. Where a booking is prepaid, payment will be taken in full at the time of booking, or in accordance with the rate terms shown during the booking process.
Some bookings may be made on a flexible or cancellable basis. Where this applies, the cancellation terms will be clearly stated at the time of booking.
Payment, booking and property management services are processed through Mews, our booking system, payment system and property management system.
We reserve the right to pre-authorise, validate or charge the payment card provided at the time of booking in accordance with the terms of your reservation.
4. Prepaid and non-refundable bookings
Where a booking is described as prepaid, advance purchase, non-refundable or similar, the full booking amount may be charged at the time of booking.
Prepaid or non-refundable bookings cannot be cancelled, refunded, transferred or amended unless otherwise stated in the specific rate terms or required by law.
If you do not arrive for a prepaid or non-refundable booking, no refund will be due.
5. Flexible bookings and cancellation policy
Where your booking is made on a flexible or cancellable rate, you may cancel free of charge up to 48 hours before the scheduled arrival date, unless different terms are stated on your booking confirmation.
If you cancel within 48 hours of your scheduled arrival, you will be charged 100% of the total booking value.
If you do not arrive for your booking and have not cancelled in accordance with the cancellation policy, this will be treated as a no-show and you will be charged 100% of the total booking value.
Where payment has already been taken, the cancellation charge may be retained from the amount paid. Where payment has not yet been taken, we reserve the right to charge the payment card provided at the time of booking.
6. Amendments to bookings
Any request to amend a booking is subject to availability and the terms of the rate booked.
Changes to dates, room type, number of guests or package details may result in a change to the price.
Prepaid, non-refundable or promotional bookings may not be amendable unless otherwise stated in the rate terms.
7. Third-party bookings
If you book through an online travel agent, third-party booking platform, travel agent or other third party, your booking may also be subject to that third party’s terms and conditions.
Any amendments, cancellations or refund requests for third-party bookings may need to be made directly through the third party you booked with.
We are not responsible for any fees, terms, errors or conditions applied by third-party booking platforms.
8. Check-in and check-out
Check-in is from 3pm on the day of arrival.
Check-out is by 11:30am on the day of departure.
Early check-in and late check-out are subject to availability and may incur an additional charge. These must be agreed with the hotel in advance.
If you fail to check out on time without prior agreement, we reserve the right to charge an additional fee.
9. Guest identification and age requirements
Guests may be required to provide valid photo identification at check-in.
The person making the booking must be at least 18 years old. Guests under the age of 18 must be accompanied by an adult.
We reserve the right to refuse check-in where valid identification is not provided or where we reasonably believe the booking has been made fraudulently, unlawfully or in breach of these Terms & Conditions.
10. Payment card and security
A valid payment card may be required at the time of booking and/or check-in.
By providing your card details, you authorise us to charge the card in accordance with these Terms & Conditions, including for accommodation charges, cancellation fees, no-show fees, damage, missing items, additional services, unpaid balances or other charges properly due under your booking.
Card details are processed securely through Mews and/or its payment processing partners.
11. Damage, missing items and stolen property
Guests are responsible for any damage caused to hotel property, rooms, fixtures, fittings, furniture, linens, towels, keys, equipment or other items during their stay, whether caused by the guest or by any person visiting or staying with the guest.
We reserve the right to charge the payment card provided for the reasonable cost of repair, replacement, specialist cleaning or loss caused by damage, misuse, negligence or theft.
This includes, but is not limited to, missing or stolen items from guest rooms or hotel premises, damaged furniture or fittings, stained or damaged linens and towels, lost keys, smoking-related cleaning costs, or any other property belonging to the hotel that is removed, damaged or rendered unusable.
Where possible, we will notify the guest of any charge and provide details of the reason for the charge.
12. Smoking and vaping
The Powerscourt Arms Hotel is a non-smoking hotel. Smoking and vaping are not permitted in guest bedrooms, bathrooms, corridors or any indoor area of the hotel.
If smoking or vaping takes place in a room or other prohibited area, we reserve the right to charge a cleaning fee and any additional costs incurred, including loss of revenue where the room cannot be resold.
13. Guest behaviour
Guests are expected to behave respectfully towards other guests, staff, visitors and hotel property.
We reserve the right to refuse service, cancel a booking, or require a guest to leave the hotel without refund where we reasonably believe that the guest has:
- behaved in an abusive, threatening, unsafe or disruptive manner;
- caused or may cause damage to hotel property;
- breached these Terms & Conditions;
- disturbed other guests;
- engaged in unlawful activity;
- failed to comply with reasonable instructions from hotel staff.
In such cases, the guest remains responsible for all charges incurred, including accommodation, damage, missing items and any additional costs.
14. Room occupancy
Rooms must not exceed the maximum occupancy stated at the time of booking.
Only registered guests are permitted to stay overnight. Additional guests are subject to availability, room capacity and any applicable charges.
We reserve the right to refuse access or charge additional fees where the number of guests exceeds the number booked.
15. Special requests
We will do our best to accommodate special requests, including room preferences, accessibility requests, dietary requirements or arrival time requests. However, special requests are subject to availability and cannot be guaranteed unless confirmed by us in writing.
Please notify us of any accessibility requirements or dietary requirements as early as possible before your stay.
16. Breakfast and additional services
Where breakfast or any additional service is included in your rate, this will be stated on your booking confirmation.
Additional services, packages, upgrades or items purchased during your stay may be charged separately.
Any unpaid charges may be charged to the payment card provided.
17. Pets
Pets are not permitted unless expressly agreed by the hotel in advance or unless required by law in the case of assistance dogs.
Guests are responsible for any damage, cleaning or disruption caused by an animal brought onto the premises.
18. Parking and personal belongings
Any parking information provided by the hotel is subject to availability and local restrictions.
Guests are responsible for their own belongings, vehicles and personal property during their stay. We recommend that valuables are kept secure and that vehicles are locked.
We are not responsible for loss or damage to guest property except where caused by our negligence or where liability cannot be excluded by law.
19. Lost property
Items left behind by guests will be held for a reasonable period, where possible.
Guests are responsible for contacting the hotel to arrange collection or return of lost property. Postage or courier costs may apply.
Perishable, unsafe or low-value items may be disposed of at the hotel’s discretion.
20. Force majeure
We will not be liable for failure to provide services where this is caused by events outside our reasonable control. This may include extreme weather, fire, flood, power failure, utility failure, government restrictions, strikes, illness outbreaks, security incidents, or other circumstances beyond our control.
Where such an event affects your booking, we will try to offer a reasonable alternative where possible.
21. If we need to change or cancel your booking
In rare circumstances, we may need to amend or cancel a booking due to events outside our control, operational issues, safety concerns or other unavoidable circumstances.
If this happens, we will contact you as soon as reasonably possible and, where appropriate, offer an alternative date, alternative accommodation, or a refund of amounts paid to us for the affected booking.
We will not be responsible for additional costs or losses, such as travel expenses, unless required by law.
22. Website accuracy
We aim to ensure that all information on our website, booking engine and communications is accurate and up to date. However, errors may occasionally occur.
We reserve the right to correct obvious errors, including pricing or availability errors. If an error affects your booking, we will contact you as soon as reasonably possible.
23. Guest complaints
If you have an issue during your stay, please notify reception or hotel management as soon as possible so that we have an opportunity to resolve it.
Complaints raised after departure should be sent to info@powerscourtarmshotel.com .
24. Privacy and personal data
We process personal data in accordance with our Privacy Policy, which explains how we collect, use and protect guest information.
25. Governing law
These Terms & Conditions are governed by the laws of Ireland.
Any disputes will be subject to the courts of Ireland, unless otherwise required by applicable consumer protection law.
Privacy Policy
The Powerscourt Arms Hotel respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking, contact us, stay with us, or interact with us.
1. Who we are
This website is operated by:
The Powerscourt Arms Hotel
Address: Main Street, Enniskerry, Wicklow
Email: info@powerscourtarmshote.com
For the purposes of data protection law, [Insert legal company name], trading as The Powerscourt Arms Hotel, is the data controller of the personal data collected through this website and in connection with our hotel services.
2. Personal data we collect
We may collect and process the following types of personal data:
Booking and guest information
This may include your name, email address, phone number, postal address, booking dates, room preferences, number of guests, special requests, arrival and departure details, and details relating to your stay.
Payment and transaction information
We may process payment details, billing information, deposit information, refund details and transaction records. Payments, bookings and property management functions are managed through Mews, our booking system, payment system and property management system. Full payment card details are processed securely through Mews and are not stored directly by the hotel.
Enquiry and communication information
If you contact us by phone, email, website form, social media or another channel, we may keep a record of your enquiry and our response.
Website and technical information
When you visit our website, we may collect information such as your IP address, browser type, device type, pages visited, referral source and website usage information. This may be collected through cookies and similar technologies.
CCTV and security information
CCTV is in use at The Powerscourt Arms Hotel for safety, security, crime prevention and the protection of guests, staff, visitors and property. CCTV cameras are used in public and operational areas of the hotel. CCTV is not used in private guest areas such as bedrooms or bathrooms.
Special category information
We ask that you only provide special category data, such as health, accessibility or dietary information, where it is relevant to your stay or where we need it to meet your request. For example, you may tell us about an allergy, mobility requirement or dietary requirement.
3. How we collect your personal data
We may collect your personal data when you:
- visit our website;
- make a booking online, by phone, by email or through a third-party booking platform;
- stay at the hotel;
- complete a contact or enquiry form;
- contact us by phone, email or social media;
- purchase or enquire about a voucher, package or group booking;
- provide information during check-in or during your stay;
- make a complaint, provide feedback or leave a review.
We may also receive personal data from third parties, such as online travel agents, booking platforms, travel agents, event organisers, corporate booking contacts or Mews.
4. Why we use your personal data
We use your personal data for the following purposes:
To manage bookings and provide hotel services
This includes confirming reservations, processing payments, preparing for your stay, managing check-in and check-out, handling special requests, providing guest services and contacting you about your booking.
To respond to enquiries
We use your contact details and enquiry information to respond to questions, requests, complaints or feedback.
To process payments and prevent fraud
We use payment and transaction information to take payments, deposits or pre-authorisations, process room charges, issue refunds, manage cancellation or no-show charges and protect against fraudulent transactions.
To comply with legal and regulatory obligations
We may process personal data where required for tax, accounting, health and safety, insurance, security, law enforcement, legal claims or other statutory purposes.
To send direct communications relating to your booking
We may contact you with information directly related to your booking or stay, including booking confirmations, pre-arrival information, payment information, check-in details, guest information and post-stay communications.
To improve our website and services
We may use website analytics, guest feedback and booking trends to improve our website, services, guest experience and operations.
To protect our business, guests, visitors and staff
We may process personal data, including CCTV footage, for safety, security, incident management, fraud prevention, dispute resolution and the protection of our legal rights.
5. Our legal basis for using your personal data
We rely on one or more of the following legal bases:
- Contract: where processing is necessary to make or manage a booking, provide accommodation or deliver services you have requested.
- Legal obligation: where we are required to process data for tax, accounting, safety, regulatory or legal reasons.
- Legitimate interests: where processing is necessary for the operation, security and improvement of our business, provided your rights do not override those interests.
- Consent: where you have given us permission, such as for non-essential cookies.
- Vital interests: in rare cases, where processing is necessary to protect someone’s life or safety.
6. Cookies and website tracking
Our website may use cookies and similar technologies to operate the site, support the booking process, understand website usage and improve performance.
Some cookies are strictly necessary for the website to function. Others, such as analytics or marketing cookies, will only be used where legally permitted and, where required, with your consent.
Further details can be found in our Cookie Policy.
7. Marketing communications
We do not currently use an email marketing provider or send regular marketing newsletters.
If this changes in the future, we will only send marketing communications where we have a lawful basis to do so, and where required, your consent. Any marketing emails will include a clear option to unsubscribe.
We may still contact you with service-related communications about your booking, stay, payment, enquiry or guest experience.
8. Who we share your personal data with
We may share personal data with trusted third parties where necessary, including:
- Mews, our booking system, payment system and property management system;
- payment processing providers used through Mews;
- website hosting and IT service providers;
- accountants, auditors, insurers and professional advisers;
- online travel agents and third-party booking platforms, where you book through them;
- gift voucher, package or booking partners, where relevant;
- public authorities, regulators, law enforcement or courts where required by law.
We only share personal data where necessary and we expect our service providers to protect personal data and use it only for the purpose for which it was provided.
We do not sell your personal data to third parties.
9. International transfers
Some of our service providers may process personal data outside the European Economic Area. Where this happens, we will take steps to ensure appropriate safeguards are in place, such as European Commission adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.
10. How long we keep your personal data
We only keep personal data for as long as necessary for the purpose for which it was collected, including to meet legal, accounting, tax, insurance, dispute resolution and operational requirements.
As a general guide:
- booking and guest records may be kept for as long as needed for operational, accounting, legal and tax purposes;
- payment and invoice records may be kept in line with financial and tax obligations;
- enquiry records may be kept for a reasonable period after the enquiry is resolved;
- CCTV footage is generally kept for a short period unless required for an investigation, incident, insurance claim, legal matter or security purpose;
- website cookie data is kept in line with the time periods set out in our Cookie Policy.
11. CCTV
CCTV is used at The Powerscourt Arms Hotel for the purposes of safety, security, crime prevention, incident management and the protection of guests, visitors, staff and property.
CCTV footage may be reviewed by authorised personnel where necessary. It may also be shared with An Garda Síochána, insurers, legal advisers or other relevant parties where required or permitted by law.
CCTV footage is retained only for as long as necessary, unless it is required in connection with an incident, investigation, insurance claim, legal claim or other legitimate purpose.
12. How we protect your personal data
We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration or disclosure. These may include secure systems, access controls, staff training, password protection, limited access permissions, secure payment processing and appropriate data handling procedures.
No website, email system or online transmission is completely secure. However, we take reasonable steps to protect your personal data and to work with reputable service providers.
13. Your data protection rights
Under data protection law, you may have the right to:
- access a copy of the personal data we hold about you;
- request correction of inaccurate or incomplete data;
- request deletion of your personal data;
- object to certain processing;
- request restriction of processing;
- request transfer of your personal data;
- withdraw consent where processing is based on consent;
- object to direct marketing at any time.
To exercise your rights, please contact us at [Insert email address].
We may need to verify your identity before responding to your request.
14. Third-party websites and booking platforms
Our website may contain links to third-party websites, booking engines, payment providers, maps, social media platforms or online travel agents. These third parties may have their own privacy policies and cookie practices. We are not responsible for the privacy practices of third-party websites.
Where you make a booking through a third-party platform, that platform may also act as a separate data controller for the personal data you provide to them.
15. Children’s personal data
Our services are not directed at children. Where a child’s information is provided in connection with a family booking, we will only use it where necessary to manage the booking, provide the stay, comply with law or meet a specific guest request.
16. Complaints
If you have a concern about how we use your personal data, please contact us first so we can try to resolve it.
You also have the right to lodge a complaint with the Irish Data Protection Commission:
Data Protection Commission
Website: www.dataprotection.ie
Email: info@dataprotection.ie
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. The date at the top of this page shows when it was last updated.